What if my package gets lost or arrives damaged?

Lost packages

We strive to ensure that every order makes it to your doorstep safe and sound. In the event that your order is lost during transit, please reach out to us at hello@rozhair.com with your order number and any relevant details.

Damaged packages

In the event that you receive a damaged package, please reach out to our CX team at hello@rozhair.com as soon as possible and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.