Order Issues

My order was marked delivered but it’s not here.

Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the shipping addr…

I can't get my Foundation Shampoo or Conditioner pump to work. What do I do?

We’re so sorry our pumps are giving you trouble. Sharing a little trick!. Please first tighten the pump around the neck of the bottle. As if you are simply tigh…

What if my package gets lost or arrives damaged?

We strive to ensure that every order makes it to your doorstep safe and sound. In the event that your order is lost during transit, please reach out to us at he…

What do I do if I am missing an item or receive the wrong item in my order?

We are sorry to hear that you are missing an item or received the wrong item in your order! Please reach out to our team at hello@rozhair.com as soon as possible so that we ca…