Shipping & Returns

What is your shipping policy?

Shipping Confirmation. Once your order has been successfully placed, you will receive an email confirmation with your Order Number and Order Details. Please dou…

What is the ROZ return policy?

At ROZ, we take great care in creating each product with intention and the highest quality ingredients. If something isn’t quite right, we offer free returns wi…

What is your order cancellation policy?

Because our warehouse team works diligently to get orders on their way to you asap, we are unable to guarantee that we can make any changes or cancel orders onc…

Can I edit or add anything to my order?

We work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to …

Do you offer exchanges?

We do not offer direct exchanges on any of our products. However, we offer free returns within 14 days of receipt for unused or gently used products. To initiat…